Privacy Policy

1. Introduction

Welcome to India Repair Hub ("we," "our," or "us"). We operate the website www.indiarepairhub.online and provide home appliance repair services across the city, Uttar Pradesh. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

By using our website or availing our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you contact us or book a service, we may collect:

• Name – to identify and address you
• Phone number – to communicate regarding service scheduling and updates
• Email address – for service confirmations and follow-ups
• Address – to provide doorstep repair service at your location
• appliance details – brand, model, and type of issue for diagnosis

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information (operating system, screen resolution)
• Pages visited, time spent, and referral source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our home appliance repair services
• To schedule and manage service appointments
• To communicate with you about service updates, confirmations, and follow-ups
• To respond to your inquiries and provide customer support
• To send service-related notifications (appointment reminders, service completion updates)
• To improve our website functionality and user experience
• To comply with legal obligations and protect our rights

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Technicians: Your name, phone number, and address are shared with our assigned technician to facilitate the repair visit
• Legal Requirements: When required by law, court order, or governmental authority
• Business Protection: To protect the rights, safety, and property of India Repair Hub and its users

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve site performance and functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure handling of customer data by trained staff
• Limited access to personal information on a need-to-know basis
• Regular review of our data collection, storage, and processing practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be retained for warranty purposes and quality assurance.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal obligations
• Opt-out: Unsubscribe from promotional communications at any time

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to external websites (such as WhatsApp, Google Maps). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.