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Last Updated: June 29, 2026
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No Repair Without Approval
We never proceed with repairs without your explicit price approval
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Warranty Coverage
Free re-repair or refund if the same issue reoccurs within warranty
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Transparent Pricing
No hidden charges — you only pay what's quoted upfront
1. Overview
At India Repair Hub, customer satisfaction is our top priority. This Refund Policy outlines the circumstances under which refunds may be issued for our home appliance repair services. We are committed to ensuring fair and transparent dealings with all our customers.
2. Inspection & Diagnosis Fee
- A nominal inspection/visiting charge may apply when our technician visits your location for diagnosis.
- This fee covers the technician's travel and initial diagnosis, and is non-refundable once the technician has visited and inspected the appliance.
- If you cancel the appointment before the technician is dispatched, no inspection fee will be charged.
3. Cancellation Before Repair
You have full flexibility before any repair work begins:
- After diagnosis, our technician will provide a detailed cost estimate for the repair.
- You are free to decline the repair at this stage. Only the inspection fee (if applicable) will be charged.
- No repair work will commence without your explicit approval of the quoted price.
- If you cancel the service before diagnosis, no charges will apply (provided the technician has not yet been dispatched).
4. Refund After Repair Completion
Since home appliance repair is a service-based offering, refunds after completion are handled case-by-case:
✅ Eligible for Refund / Free Re-Repair
- Same issue reoccurs within the warranty period — we will re-repair at no cost or provide a refund for the repair charges
- Repair not completed as described — if the agreed repair was not performed correctly, we will fix it free of charge or refund the service fee
- Overcharging — if you were charged more than the agreed estimate without prior communication, the excess amount will be refunded
❌ Not Eligible for Refund
- New or different issues that are unrelated to the original repair
- Physical damage caused after the repair (drops, impacts, liquid spills)
- Power surge or voltage fluctuation damage after repair
- Tampering by another technician or unauthorized service provider
- Natural wear and tear or age-related degradation of components
- Repair completed and approved by the customer where the appliance is functioning as expected
5. Parts Replacement Refund
- If a replacement part is found to be defective within the warranty period, we will replace it at no additional cost or refund the parts charge.
- Parts warranty covers manufacturing defects only, not damage from misuse, power surges, or physical impact.
- Original defective parts that were replaced become the property of India Repair Hub unless otherwise agreed.
6. How to Request a Refund
To request a refund or raise a complaint, follow these steps:
1
Contact Us
Call us at +919120992012 or WhatsApp us with your service details and reason for the refund request.
2
Provide Service Details
Share your name, phone number used during booking, date of service, and details of the issue.
3
Review & Resolution
Our team will review your request within 24–48 hours and contact you with the resolution.
4
Refund Processing
If approved, the refund will be processed within 5–7 business days via UPI, bank transfer, or the original payment method.
7. Refund Timeline
| Scenario |
Refund Timeline |
| Cancellation before technician dispatch |
Instant (no charge) |
| Decline repair after diagnosis |
Only inspection fee applies |
| Warranty claim (re-repair) |
Scheduled within 24–48 hours |
| Approved refund (service charge) |
5–7 business days |
| Parts replacement under warranty |
Subject to parts availability |
8. Dispute Resolution
If you are unsatisfied with the resolution provided, you may escalate the matter:
- Request a senior review by calling our helpline at +919120992012.
- We will assign a senior team member to review your case and provide a final resolution within 7 working days.
- All disputes shall be subject to the jurisdiction of courts in Uttar Pradesh, India.
9. Changes to This Policy
India Repair Hub reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.